Unless providing factory-authorized maintenance for a given OEM, or playing host to an OEM’s event featuring an aircraft static display, there is simply no formal relationship in the industry between FBOs and OEMs. Against that backdrop, how can FBOs effectively handle hundreds of aircraft types when OEMs have no cause to engage with FBOs? Through tried-and-true third-party publications, coordination with new aircraft owners and the timeless question all FBO employees should be ready to ask, the FBO industry always finds a way. (Airport Business Magazine, October 2019)