There remains no clear, industry-recognized path to the FBO general manager’s seat. Coupled with record low unemployment in the US, a failure to develop front-line employees has turned a brewing generational storm into a monster; one that has impacted FBOs across the country in the form of a shortage of qualified managers. Yet, employee development is easier than you think. The ability to teach exists in every human being, regardless of age or experience. It involves a mere willingness to try — to communicate what we know well to another. (Airport Business Magazine, November 2018)