Customer Service, FBO Fuel Sales
As a Senior Associate, Rikki Altenburg brings over 16 years of FBO management and related aviation experience to clients of FBO Partners. In joining FBO Partner, Mrs. Altenburg will lead the customer service arm of the consultancy, focusing on customer service training of both frontline and management level FBO employees, as well as creation and implementation of policies, procedures and service initiatives for client FBOs.
An expert in FBO customer service, Altenburg began her career at the “front door” of aviation industry with WestStar Aviation in Grand Junction, CO while she attended Colorado Mesa University. Shortly before graduation- and recognized as a leader among her team- WestStar promoted her to their Learjet Maintenance Sales Program. After three successful years in the MRO business, Altenburg joined Rifle Jet Center in Rifle, CO as its Customer Service Manager and later, Accounting Manager. Through implementation of her customer service and sales techniques, as well as a strong staff, profitability increased substantially under Altenburg’s service leadership, with a correspondingly impressive decrease in employee turnover. Gaining the attention of Atlantic Aviation- which acquired Rifle Jet Center- she maintained an aggressive service and operations focus while also acting as a Regional Accounting Assistant for Atlantic at Rifle. In addition to managing FBO service and operations at the Rifle FBO location, Altenburg reported to Atlantic’s Regional Headquarters in her accounting role, where she was responsible for military fuel audits as well as various accounting needs within the Region. Following her tenure at the Rifle, Altenburg was promoted again, becoming the General Manager of Atlantic Aviation in Casper, WY. With Altenburg at the helm, Atlantic Casper’s FBO labor efficiency, profitability, turnover, hangar capacity and customer relations saw double digit improvements and the location earned the Most Improved Labor Efficiency Award for the entire Atlantic Aviation FBO network in 2012. Today, Rikki also utilizes her aviation and management experience within the civil engineering industry, as an integral team member for a civil engineering firm, Western Heritage Consulting & Engineering.
Altenburg holds a Bachelor’s Degree in Business Administration and is a licensed real estate agent in Wyoming.